We know our business

Lets us help you grow

Welcome

Prego, a proudly Mexican international company, has more than 16 years of experience providing high quality contact center services, using state of the art technology that exceeds international standards. Working with Prego Contact Center, you will feel welcome since the beginning, experiencing a warm business relationship to help you reach your company’ goals. We will extend your core values to the personnel, in order to create an extension of your business, rather than being a mere outsourcing provider.

Mission:

Provide a world class experience through added value services, excellent customer service, originating the best cost benefit to our customers to support them in the success, leadership and growth of their business, integrating strategies, innovative systems, allowing us to keep a constant adaptability towards the market needs.

Values:

Committed to the right use of our customer’s information.
Foster the right use of work tools, raising awareness to our employees.
Foster increase the passion for a job well done.
Recognize, accept and value the unique qualities of our personnel.
We foresee our customers needs to exceed their expectations.
We understand each customer has unique necessities, we provide a customized solution.

Services

We offer the integration of multiple voice and data services supported in the latest technology with integrated solutions for the successful customer service.

Basic Services
  • Customer service
  • Sales
  • Order taking
  • Reservations
  • Loyalty programs
  • Surveys
Web Services
  • Web-Chat
  • Video Conference
  • E-mail control
  • Assisted navigation
  • Social Networks
BPO
  • Collection
  • Back Office
  • Help desk
  • Administration
  • Credit report check
  • Application process
Data Base
  • Cleansing
  • Segmentation
  • Maintenance
  • Leasing
  • Market analysis
Courier
  • Design
  • Labelling
  • Enveloping
  • Documentation and/or signature recollection
  • Welcome kit deliver

Solutions

  • We give real solutions to different areas of your company
  • Adaptability
  • Rapidity in implementation
  • Flexibility
  • Growth of Positions
  • Reports Online
  • Constant training
  • Point Technology
  • Safety in the handling of Information
  • Knowledge of objectives, goals and commitments contracted
  • Excellent facilities
  • Schedule 7 x 24, 24 hours 365 days a year.
Prego Contact Center Pictures
Prego Contact Center Pictures
Prego Contact Center Pictures
Prego Contact Center Pictures
Prego Contact Center Pictures
Prego Contact Center Pictures
Prego Contact Center Pictures
Prego Contact Center Pictures
Prego Contact Center Pictures
Prego Contact Center Pictures